If you have any concerns about your order, please don’t hesitate to contact us at [email protected]. Our dedicated team is available to address any issues and ensure your satisfaction within 30 days of delivery.

EXCHANGE POLICY

We do not offer exchanges for items due to customer selection errors. All details, including sizes, designs, and quantities, are carefully confirmed when placing your order to ensure accuracy. We trust that customers make informed decisions, and as such, exchanges are not accepted based on selection mistakes.

ORDER CANCELLATION

Our products are custom-made and tailored specifically to your order. If you need to cancel or modify your order, please email us immediately after placing it. Cancellations or changes can only be made before production begins, typically within a 2 to 12-hour window, depending on our current production status.
Once production has started, cancellations are not possible. However, replacements may be considered under certain circumstances.

RETURN & REFUND POLICY

You can return an item within 30 days after the order has been delivered. After this period, the order is considered accepted, and refund requests will no longer be entertained.

A full refund will be issued under the following circumstances:

  • The product arrives damaged or broken.
  • The product design is incorrect.
  • The size or material of the product differs from what was ordered.
  • The product received is different from what was described or what you ordered.

Conditions for Returning Items: Returned items must meet the following conditions:

  • The item(s) must be in their original, unworn, and unwashed condition.
  • The item(s) must not have been altered or modified in any way.
  • The item(s) must not have any defects unless the defect was our responsibility.
  • The item(s) must include the original tags and packaging.
  • Minor imperfections, like loose threads that can be easily fixed, do not qualify for returns.

Proof Required for Refund Claims:

  • Shipping label or receipt
  • Proof of purchase
  • Evidence of the defective item(s)
  • Screenshots of any previous correspondence with us

For any additional inquiries or to submit a return or refund request, please contact our support team at [email protected].

Steps for Requesting a Return and Refund

  1. Submit Your Request:
    Email your refund inquiry to [email protected], including the necessary documentation (e.g., proof of purchase, photos of defects, etc.).
  2. Wait for Our Response:
    Our customer support team will respond within 2–3 business days. Once you receive the return address and instructions, carefully pack your items and send them using a traceable shipping carrier.
  3. Provide Tracking Information:
    After shipping, email your return tracking number or a photo of the return receipt to our support team at [email protected]. We will provide any additional instructions if needed.
  4. Confirmation of Refund Eligibility:
    Refunds will only be processed once you receive a confirmation email from us, validating the eligibility of your return request. Please do not send the package back without prior email confirmation, as we cannot assume responsibility for lost returns.
  5. Tracking is Essential:
    If the return package is not received, no refund will be issued. Therefore, always provide the tracking number for the return shipment to [email protected].

Cost of Return Shipping

Customers are responsible for covering the return shipping costs, which will not be included in the reimbursed amount.

Time for Refund Processing

Once we receive your returned package, it typically takes up to 2 business days to process your refund. Upon receipt, we’ll promptly send you a confirmation email and refund the full order amount, including the previously paid shipping fee.

Refund Timeline

If you haven’t received your refund yet, please:

  • Check your bank account first.
  • Contact your credit card company, as it may take some time before the refund is officially posted. Typically, refunds should appear within 10 to 15 days from the date it was issued, depending on your card issuer’s policies.

If you’ve followed these steps and still haven’t received your refund, please reach out to us at [email protected]. We’ll respond within 2–3 business days.

Thank you,

Customer Service Department

(*) IMPORTANT NOTES:

  • Our return policy is valid for 30 days after the completion of delivery. After this period, the order will be considered accepted by the customer, and no reimbursements will be processed.
  • Items can be returned within 30 days of delivery without additional fees, except for the cost of return shipping.
  • Please note that we cannot be held responsible for any loss or damage to the returned package during shipping, and refunds will not be issued in such cases.
  • It is essential to contact our Support Team before initiating the return process. Failure to do so may result in unqualified refund or return requests, and potential loss of items during shipping.